COMPLAINTS FORM | Refugeelight.BG

At the Foundation for Access to Rights - FAR we are committed to the quality of the services we provide. Your feedback is important to us, so if you had a problem with a FAR staff member during the course of a service that was provided to you, please fill out the form below. FAR will follow up accordingly.

Write down the name of the FAR staff member about whom you have a complaint*

Briefly describe the reasons for your complaint against the FAR staff member. Where, when and what happened (max 200 words)

If you would like to be contacted by FAR, please provide a contact phone number or an email address.

*The personal data you have provided will be processed by the Foundation for Access to Rights - FAR in accordance with the provisions of Regulation (EC) No 2016/679 of the European Parliament and of the Council of 26 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation).

The data controller is FAR. Your personal data will only be processed by FAR in order to provide a response and process your complaint. The data will be kept in FAR's archives for a maximum of 5 years, after which it will be destroyed. You have the right at any time to withdraw your freely given consent for your personal data to be processed by FAR. You have the right to access, delete and rectify your data, to object to the processing of your personal data or to their disclosure to third parties, by contacting FAR Foundation for Access to Rights by email: [email protected].*.

Consent

Yes, I agree my personal data to be processed by the Foundation for Access to Rights - FAR.

Note:
The Refugeelight.bg platform is funded by UNHCR, the UN Refugee Agency and the International Rescue Committee (IRC). However, UNHCR and IRC bear no responsibility for the content hosted on Refugeelight.bg, as it is solely operated by the Foundation for Access to Right (FAR). It is important to note that FAR prepares information in both English and Bulgarian, but it does not guarantee the quality of translations into other languages.

This platform aims to provide information to asylum seekers, refugees, and migrants in Bulgaria. It should not be considered exhaustive and does not substitute the need for legal advice or consultation with experts in the field. The platform's content was last comprehensively updated in 2023, with individual articles receiving updates marked with their respective dates.

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You may use the content of Refugeelight.bg for personal and non-commercial purposes, including when publishing content on the Internet, provided that you include a link/reference to the relevant page of Refugeelight.bg on which the quoted content is published. If any changes are made, they must be indicated when quoting.

Gratitude

The Foundation for Access to Rights expresses its deepest gratitude to the International Rescue Committee (IRC), the European Programme for Migration and Integration (EPIM), the Sigrid Rausing Trust and the UN Refugee Agency (UNHCR) for the support in establishing and maintaining this platform over the years.